We have a No EXCHANGE OR RETURN policy, which means we do not do any exchanges / returns / swaps/ refunds whatever. However, if the jewellery is faulty or damaged upon receiving the order, we must be notified with in  3 days from receiving the order. Please provide the order number, a full description of  the fault or damage along with an images to info@renthelabel.com. Upon receiving your email we will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course. All jewellery must be returned in original packaging, must be in its original condition and unworn.

We do not accept returns due to change of mind. Unfortunately, we do not accept returns on earrings due to hygiene reasons.

Customer will bear all the fees of the shipment, including the replacement.